Privacy Policy

IDENTITY AND CONTACT DETAILS OF THE DATA CONTROLLER

The Audiovisual Production and Services Cluster of the Valencian Community is the Data Controller for the personal data provided by users through this website and other means.

CONTACT DETAILS

Holder: Audiovisual Production and Services Cluster of the Valencian Community
CIF: G56709066
Phone: 633052417
Email: administracion@clusteraudiovisualcv.org

PURPOSE AND LEGAL BASIS FOR PROCESSING YOUR DATA

At the Audiovisual Production and Services Cluster of the Valencian Community, we collect and process your personal information generally to manage the relationship we maintain with you. The main purposes we have identified are as follows:

SOURCE OF THE DATA WE PROCESS

We collect your personal information through different forms, but you will always be informed at the time of collection through informative clauses about the Data Controller, the purpose and legal basis for processing, the recipients of the data, the retention period of your information, and how you can exercise your data protection rights.

In general, the personal information we process is limited to identification data (name, surname, ID, phone, and email) to address inquiries and contact you.
In cases of subscription to our services, in addition to identification data, we collect academic and professional data, payment and billing data to properly execute our obligations arising from the contract.

Through our website, we collect personal information related to your browsing through the use of cookies. To clearly and precisely understand the cookies we use, their purposes, and how you can configure or disable them, please consult our Cookies Policy.

USER RESPONSIBILITY

By providing your data through this website, the user guarantees that they are over 14 years old and that the data provided to the Audiovisual Production and Services Cluster of the Valencian Community are true, accurate, complete, and up to date.

To this effect, the user confirms that they are responsible for the accuracy of the data provided and will keep this information appropriately updated to reflect their real situation. The user is responsible for any false or inaccurate data they may provide, as well as for any direct or indirect damages that may arise.

DISCLOSURE AND TRANSFER OF YOUR DATA

At the Audiovisual Production and Services Cluster of the Valencian Community, we do not share your personal information, except for those disclosures we must make based on our legal obligations. For example, to banks for the correct execution of the contract maintained with you.

Additionally, your personal information will be made available to Public Administrations, Judges, and Courts to address possible liabilities arising from the processing.
Although it does not involve the transfer of data, to provide the requested service, third-party companies that act as our suppliers may access information to carry out the contracted service. These data processors access your data following our instructions and cannot use them for any other purpose, maintaining the strictest confidentiality.

INTERNATIONAL TRANSFERS

There are no international transfers of your personal data to countries outside the European Economic Area (EEA).

DATA RETENTION PERIOD

At the Audiovisual Production and Services Cluster of the Valencian Community, we only retain information for the necessary period to fulfill the purpose for which it was collected, to comply with our legal obligations, and to address any liabilities that may arise from fulfilling the purpose for which the data were collected.

In any case, and as a general rule, we will retain your personal information as long as there is a contractual relationship that binds us or you do not exercise your right to deletion and/or limitation of processing, in which case, the information will be blocked without further use, while it may be necessary for the exercise or defense of claims or if any liability that must be addressed may arise.

SECURITY MEASURES APPLIED TO YOUR DATA

Your personal data is treated with the utmost confidentiality, and we are committed to protecting your personal information.

We use reasonably reliable and effective physical, organizational, and technological measures, controls, and procedures aimed at preserving the confidentiality, integrity, and security of personal data, preventing its alteration, loss, unauthorized processing, or access. In any case, you should know that the INTERNET is not an infallible or impenetrable medium.

Additionally, all staff with access to personal data have been trained and are aware of their obligations regarding the processing of your personal data.
In the contracts we sign with our suppliers, we include clauses requiring them to maintain the duty of confidentiality regarding the personal data they may have accessed due to the assignment made, as well as to implement the necessary technical and organizational security measures to ensure the confidentiality, integrity, availability, and permanent resilience of personal data processing systems and services.

All these security measures are periodically reviewed to ensure their adequacy and effectiveness.

EXERCISING YOUR RIGHTS

Any registered user can exercise their rights of access, rectification, deletion, or limitation of the processing of personal data or object to the processing by sending an email to: administracion@clusteraudiovisualcv.org

You will have the right to withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

COMPLAINTS TO THE SUPERVISORY AUTHORITY

If you believe that there is a problem or a violation of current regulations in the way your personal data is being processed, you have the right to effective judicial protection and to file a complaint with a supervisory authority.
In the case of Spain, the supervisory authority is the Spanish Data Protection Agency (http://www.aepd.es).